Saga Troubleshooting

  • Updated

Experiencing difficulties while trying to sign transactions in Phantom using your Saga Seed Vault? This often relates to authorization permissions during setup. Follow these steps to resolve the issue.

  1. Verify Authorization Permissions

    • During the initial setup of your Phantom wallet with Saga Seed Vault, you should receive a prompt asking for authorization to access the seed vault.
    • Ensure that you have selected "Allow" to grant Phantom access to the Seed Vault. This step is crucial as it permits Phantom to interact with the Seed Vault for transaction signing.
    • You will see Phantom in the Authorized apps section of the Seed Vault settings.
  2. Check for Updates

    • Ensure that both your Phantom wallet and Saga are updated to their latest versions. Sometimes compatibility issues can arise from outdated software.
  3. Revisit the Setup Process

    • If you’re uncertain about the initial setup or if the problem persists, consider revisiting the setup process.
    • Carefully follow the instructions, ensuring that you grant the necessary permissions for Phantom to access the Seed Vault.Portfolio (17).png

Common Issues and Troubleshooting:

I don't see my Saga EVM or Bitcoin Wallet

  • Currently, Saga does not support EVM or Bitcoin accounts. You can still import your EVM and Bitcoin wallet into Phantom. However, please note that when making a transaction, your seed vault authorization will not be used when using those wallets.

FAQs:

  • Q: Why am I not receiving the authorization prompt?

    • A: Ensure that your device settings allow notifications and prompts from both Phantom and Saga.
  • Q: Can I use the Seed Vault for EVM or Bitcoin transactions?

    • A: No, Saga Seed Vault does not support EVM or Bitcoin accounts for transaction signing in Phantom

If you need further assistance, please contact our support team using the chatbot at the bottom right hand side.

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