I sent tokens to an exchange and it hasn't arrived yet

  • Updated

There is no way to reverse a transaction, it is impossible, so ensure you only copy and paste, or use the QR reader, for the address. Never freehand type the wallet address.

Centralized exchanges often can delay crediting your crypto to your account.

If you have checked the transaction on the blockchain explorer, such as solscan.io, etherscan.io and polygonscan.com and it shows up as received, and you have checked the address, then the next step is to wait.

This is how it often works, as an example, with Coinbase. 

1. You send 1 ETH from the Phantom wallet to your Coinbase Ethereum deposit address. You checked the address is correct before sending it, and it arrived at the receiver's address.

2. The exchange may create a different address for you each time you deposit. The coins are received, and their internal processes allocate the ETH to your account. This time can take seconds, hours, or days. If it takes longer than a few hours, you should contact their support.

3. If you check the explorer, you will often see the token has arrived and then been sent to a different wallet. This is normal with some exchanges.

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