Why won't my Ledger work with Phantom?

  • Updated

If you're having issues using your Ledger Nano X or S with Phantom here are some common ways you can resolve your issues: 

  1. Turn on "Blind Sign" - Go to the Solana, or Ethereum App, then click right to settings, then turn on Blind Sign.  Skip this step for Bitcoin.
  2. Make sure you are using Chrome, Edge or Brave, Ledger isn't currently supported on Firefox
  3. Ensure the Ledger Live app is closed on your computer.
  4. Check your cable is plugged in properly, it may need replacing if old. (Rarely this)
  5. Make sure you leave some native tokens on the Ledger.
  6. Send a simple transaction, from Ledger to your Phantom Address. If it does not work try below:
    1. Restart the computer and try again
    2. Remove the ledger wallet from the Phantom app. Ensure the Ledger wallet is selected, click on Settings> Manage accounts > Select the ledger wallet, then "Remove Account". Then re-add, as laid out in the beginning of the article.
    3. Try adding your Ledger in a brand new browser, eg Brave (if you are using Chrome). Install the extension from phantom.app only. 
  7. Try following these steps provided by Ledger support.
  8. Contact an Agent, if problems still persist.

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