FAQ

The most frequently asked questions

I sent tokens from an exchange and it hasn't arrived yet Promoted article

Centralized exchanges often queue up transactions from multiple users and then send them all out at once. Your transa...

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Is Phantom available on mobile, iOS, or Android? Promoted article

Phantom is available on Android and iOS devices. Beware of scammers, using a fake Phantom mobile app will result in y...

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What derivation paths does Phantom wallet support?

  Seed Phrase Accounts When you use your seed phrase (SRP) in the Phantom extension and mobile apps, Phantom discover...

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How can I send an OCP nft?

Phantom does not support wallet-to-wallet transfers for OCP NFTs yet. There are a couple of ways to identify OCP NFTs...

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I sent tokens to an exchange and it hasn't arrived yet

There is no way to reverse a transaction, it is impossible, so ensure you only copy and paste, or use the QR reader, ...

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Why is the network fee so high?

There are a few reasons why you may be experiencing high network fees: Spike in network activity Your trying to exec...

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How to verify links present in the NFT description?

Never click on links mentioned in the unsolicited NFT airdrops. Connecting your wallet to suspicious links may lead t...

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What is a Secret Recovery Phrase?

A Secret Recovery Phrase (also known as a seed phrase or mnemonic) is a series of words generated by your cryptocurre...

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How to use Phantom Extension Alongside Other Crypto Wallets

Phantom multi-chain beta uses the same dapp connect option as MetaMask.  If you use Phantom and MetaMask side by side...

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How to use Phantom on Firefox's Private Browsing (incognito mode)

If you see a blank screen or you are having issues with Phantom extension on Firefox browser while using Private Brow...

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How to import private key from another wallet

MetaMask Coinbase Wallet   MetaMask Open up MetaMask and click the three dots in the top right corner. Click on Accou...

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Why is my transaction still pending?

How Ethereum & Polygon (EVM) transactions are processed Processing transactions on the EVM blockchain in general oper...

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How do I speed up my transaction?

Phantom has implemented a new feature that allows auto-speed up of transactions should the network gas fee environmen...

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Why did my transaction fail?

You must always have SOL in your wallet to do any transactions. The recommended minimum amount to keep in your wallet...

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Troubleshooting steps for "Failed to get assets" error message

If you face the "Failed to get assets" error when opening the Phantom app you may need to check if you are connected ...

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How to list Solana NFTs on Magic Eden

You can list your Solana NFTs on Magic Eden directly through Phantom. Start by visiting the collectibles tab and sele...

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How to Contact Support

Phantom support will never send you a direct message, ask for your seed phrase, or ask you to verify your wallet with...

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Phantom Swapper FAQ

At present, in-app swaps are not available for EVM chains. If you are facing an issue with the third-party DEX, we su...

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Why did my swap fail?

At present, in-app swaps are not available for EVM accounts. If you are facing an issue with the third-party DEX, we ...

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What are the fees in swapper?

In some circumstances Phantom charges 0.85% transaction fee on swaps. Phantom reserves the right to modify these fees...

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Languages Phantom Supports

Phantom supports many different languages and plans to add more in the future.  This is our current list of supported...

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How can I suggest a feature, feedback, or product improvement?

Here at Phantom, we take user feedback and suggestions very seriously.  If you have an idea on how we can improve our...

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How do I switch from the testing to public Phantom Android App?

Note: this article only applies to those currently in the Android testing program. If you are having trouble leaving ...

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How to report a scam?

At Phantom, we strive to provide a safe and secure environment for our users to access Web3 applications. We collect ...

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I was phished, scammed or hacked, can you help?

Unfortunately, transactions made on the blockchain are final and irreversible. The decentralized nature of blockchain...

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How do I export my transaction history for taxes?

Depending on your jurisdiction, you may owe taxes on your transactions.  Many crypto tax tools exist that help make t...

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How to collect browser Console and Network logs for troubleshooting issues

In order to get the output from the Network or Console tabs in the Web Inspector users can export each one separately...

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Why won't my Ledger work with Phantom?

If you're having issues using your Ledger Nano X or S with Phantom here are some common ways you can resolve your iss...

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Why do I see extra accounts when I import my wallet / recovery phrase?

Your Secret Recovery Phrase has the ability to generate an unlimited number of accounts or wallet addresses. When you...

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How to install Phantom on other browsers

Phantom is available for easy install on most major browsers.  Go to our homepage to install on Chrome, Firefox, Brav...

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