FAQ

The most frequently asked questions

I sent tokens from an exchange and it hasn't arrived yet Promoted article

Centralized exchanges often queue up transactions from multiple users and then send them all out at once. Your transa...

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Is Phantom available on mobile, iOS, or Android? Promoted article

Phantom is available on Android and iOS devices. Beware of scammers, using a fake Phantom mobile app will result in y...

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Why won't my SOL balance zero out when I click MAX?

You may have noticed that when you send the max amount of SOL to another account or perform a max swap of SOL, you ar...

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Ledger Bluetooth Connection Troubleshooting

Having trouble connecting your Ledger Nano X over Bluetooth? Follow these steps on your Ledger Nano X to make sure yo...

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How to use Ledger on your iPhone or Android with Phantom

Connecting Ledger accounts To connect your Ledger accounts with Phantom Mobile, first navigate to the accounts menu....

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How to Enable Blind Signing on your Ledger Nano

Enable Blind Signing on the Solana App Unlock your Ledger device Open the Solana app Navigate to Settings inside th...

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Why does Phantom require browser permissions?

When installing Phantom you might have noticed an alert requesting permission to "read and change all your data on al...

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How to send SOL on Solana network to Phantom from Coinbase

Tap Send Select SOL Enter your Solana address and select Continue Enter the amount of SOL you’d like to send and...

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How to send wMATIC on Ethereum to Phantom from Coinbase

Tap Send Select MATIC Enter your Ethereum address and select Continue Enter the amount of MATIC you’d like to send...

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How to send wETH on Polygon to Phantom from Coinbase

Tap Send Select ETH Enter your Polygon address and select Continue Enter the amount of ETH you’d like to send and ...

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How to Send MATIC to Phantom from Coinbase

  Tap Send Select MATIC Enter your Polygon address and select Continue Enter the amount of MATIC you’d like to sen...

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How to connect to Blur

Extension: Visit Blur from your browser. Click on Connect Wallet and chose MetaMask.  This will open up a pop-up to c...

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Preparation steps for Phantom Extension + Ledger users Migrating DeGods to Ethereum

Follow these steps to be ready for the migration process. If you haven't already, upgrade your Phantom app to the mul...

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How to connect to MagicEden

Extension: Visit MagicEden from your browser. Click on Connect Wallet in the top right corner.  For Solana and Polyg...

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How to connect to EVM dApps when Phantom isn't an option.

Phantom is now available to use with Ethereum and Polygon dApps! Although Phantom is not always on the list of wallet...

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Phantom is interfering with my other wallet extensions

If Phantom is affecting your ability to use other browser wallets to connect with dapps, you can change your default ...

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How to connect to OpenSea

Extension: Visit OpenSea from your browser. Click on the wallet icon in the top right corner.  For Ethereum or Polygo...

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How to change the default explorer

In Phantom you are able to change the explorer used when viewing your transactions. Select the hamburger icon on the...

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Preparation steps for Phantom Extension + Ledger users Migrating Y00ts to Polygon

Follow these steps to be ready for the migration process. On Phantom Extension, connect a new, additional Ledger acco...

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Why don't I see Ethereum or Polygon addresses on my Ledger or Imported (Private Key) Account(s)?

During the migration process from Solana only to Multi-chain wallet, Phantom is unable to automatically derive your L...

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What derivation paths does Phantom wallet support?

  Seed Phrase Accounts When you use your seed phrase (SRP) in the Phantom extension and mobile apps, Phantom discover...

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How can I send an OCP nft?

Phantom does not support wallet-to-wallet transfers for OCP NFTs yet. There are a couple of ways to identify OCP NFTs...

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I sent tokens to an exchange and it hasn't arrived yet

There is no way to reverse a transaction, it is impossible, so ensure you only copy and paste, or use the QR reader, ...

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Why is the network fee so high?

There are a few reasons why you may be experiencing high network fees: Spike in network activity Your trying to exec...

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How to verify links present in the NFT description?

Never click on links mentioned in the unsolicited NFT airdrops. Connecting your wallet to suspicious links may lead t...

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What is a Secret Recovery Phrase?

A Secret Recovery Phrase (also known as a seed phrase or mnemonic) is a series of words generated by your cryptocurre...

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How to use Phantom Extension Alongside Other Crypto Wallets

Phantom multi-chain beta uses the same dapp connect option as MetaMask. If you use Phantom and MetaMask side by side ...

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How to use Phantom on Firefox's Private Browsing (incognito mode)

If you see a blank screen or you are having issues with Phantom extension on Firefox browser while using Private Brow...

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How to export your private key from another wallet

MetaMask Coinbase Wallet   MetaMask Open up MetaMask and click the three dots in the top right corner. Click on Accou...

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Why is my transaction still pending?

How Ethereum & Polygon (EVM) transactions are processed Processing transactions on the EVM blockchain in general oper...

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