FAQ
The most frequently asked questions
I sent tokens to the wrong wallet address
All transactions made on the blockchain are final and irreversible. The decentralized nature of blockchains means tha...
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I imported my wallet but some accounts are missing, how do I restore all of my accounts?
The easiest way to restore all of your accounts is to make sure each account has some SOL in it so that Phantom can d...
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Why can I not send tokens, why does my transaction fail?
You must always have SOL in your wallet to do any transactions. The recommended minimum amount to keep in your wallet...
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I sent SOL to an exchange and it hasn't arrived yet
Centralized exchanges often can delay crediting your crypto to your account.If you have checked the transaction on th...
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How do I unwrap Wrapped SOL?
If you have Wrapped SOL in your wallet you can easily unwrap it with Phantom Click on the Wrapped SOL token in your...
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How do I update my extension?
Phantom should update automatically as new versions are released. If your extension doesn't update, you can manually ...
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I was scammed or hacked, can you help?
All transactions made on the blockchain are final and irreversible. The decentralized nature of blockchains means tha...
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Why do I get "Incorrect Format" when I try to import my wallet?
If you are seeing the "Incorrect Format" error then you are probably attempting to import your Secret Recovery Phrase...
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I get an error or "Settle" message when trying to buy or swap at Serum, Star Atlas, etc.
The Serum DEX is a little different from raydium.io and requires that "swaps" and other transactions be settled.Star ...
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What is a Secret Recovery Phrase?
A Secret Recovery Phrase (also known as a seed phrase or mnemonic) is a series of words generated by your cryptocurre...
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I sent SOL from an exchange and it hasn't arrived yet
Centralized exchanges often queue up transactions from multiple users and then send them all out at once. Your transa...
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Is Phantom available on mobile, iOS, or Android?
The Phantom team is currently working on iOS and Android apps and hope to release sometime before the end of 2021! Ph...
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What if I lost my secret recovery phrase, seed phrase, or mnemonic?
DO NOT share your Secret Recovery Phrase with anyone! If someone has access to your secret phrase, they will have acc...
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What if I forgot my Phantom password?
If you have forgotten your password and lost your Secret Recovery Phrase, there is nothing the Phantom team can do to...
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What does the red and green dot mean?
The red and green dot in the top right of Phantom indicates whether your wallet is connected to the website you are c...
Why doesn't my NFT show up?
If an NFT doesn't show up properly in Phantom, then there is a good chance it isn't following the Solana NFT standard...
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Why is my token missing a USD price?
Phantom uses the Solana Token Registry to display token information. In order for a token to be displayed in Phantom ...
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What is this "Unknown Token" in my wallet?
Phantom uses the Solana Token Registry to display token information. In order for a token to be displayed in Phantom ...
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