FAQ

The most frequently asked questions

I sent tokens to the wrong wallet address Promoted article

All transactions made on the blockchain are final and irreversible. The decentralized nature of blockchains means tha...

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How to verify links present in the NFT description?

Never click on the links mentioned in the unsolicited NFT airdrops. Connecting your wallet to suspicious links may le...

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Troubleshooting steps for "Failed to get assets" error message

If you face the "Failed to get assets" error when opening Phantom you may need to adjust your permission settings.  T...

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How to list Solana NFTs on Magic Eden

You can list your Solana NFTs on Magic Eden directly through Phantom. Start by vising the collections tab and selecti...

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How to Contact Support

Phantom support will never send you a direct message, ask for your seed phrase, or ask you to verify your wallet with...

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Phantom Swap FAQ

  How do I perform a swap with Phantom? Easy!  If you have SOL or other tokens already in your wallet, click on the...

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Why did my swap fail?

A swap fail can occur due to:  Insufficient SOL balance to pay for the transaction fees. Similar to other blockchai...

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Languages Phantom Supports

Phantom supports many different languages and plans to add more in the future.  This is our current list of supported...

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How can I suggest a feature, feedback, or product improvement?

Here at Phantom we take user feedback and suggestions very seriously.  If you have an idea on how we can improve our ...

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How do I switch from the testing to public Phantom Android App?

Note: this article only applies to those currently in the Android testing program. If you are having trouble leaving ...

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How to report a scam?

At Phantom, we strive to provide a safe and secure environment for our users to access Web3 applications. We collect ...

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I was phished, scammed or hacked, can you help?

Unfortunately, transactions made on the blockchain are final and irreversible. The decentralized nature of blockchain...

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How do I export my transaction history for taxes?

Depending on your jurisdiction, you may owe taxes on your transactions.  Many crypto tax tools exist that help make t...

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How to collect browser Console and Network logs for troubleshooting issues

In order to get the output from the Network and Console tabs in the Web Inspector users can export each one separatel...

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Why won't my Ledger work with Phantom?

If you're having issues using your Ledger Nano X or S with Phantom here are some common ways you can resolve your iss...

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Why do I see extra accounts when I import my wallet / recovery phrase?

Your Secret Recovery Phrase has the ability to generate an unlimited number of accounts or wallet addresses. When you...

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How to install Phantom on other browsers

Phantom is available for easy install on most major browsers.  Go to our homepage to install on Chrome, Firefox, Brav...

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I imported my wallet but some accounts are missing, how do I restore all of my accounts?

The easiest way to restore all of your accounts is to make sure each account has some SOL in it so that Phantom can d...

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Why did my transaction fail?

You must always have SOL in your wallet to do any transactions. The recommended minimum amount to keep in your wallet...

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I sent SOL to an exchange and it hasn't arrived yet

Centralized exchanges often can delay crediting your crypto to your account.If you have checked the transaction on th...

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How do I unwrap Wrapped SOL?

If you have Wrapped SOL in your wallet you can easily unwrap it with Phantom Click on the Wrapped SOL token in your...

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How do I update my extension?

Phantom should update automatically as new versions are released. If your extension doesn't update, you can manually ...

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Why do I get "Incorrect Format" when I try to import my wallet?

If you are seeing the "Incorrect Format" error then you are probably attempting to import your Secret Recovery Phrase...

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I get an error or "Settle" message when trying to buy or swap at Serum, Star Atlas, etc.

The Serum DEX is a little different from raydium.io and requires that "swaps" and other transactions be settled.Star ...

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I sent SOL from an exchange and it hasn't arrived yet

Centralized exchanges often queue up transactions from multiple users and then send them all out at once. Your transa...

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Is Phantom available on mobile, iOS, or Android?

Phantom is now available on Android and iOS devices!! Beware of scammers, using a fake Phantom mobile app will result...

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What if I lost my secret recovery phrase, seed phrase, or mnemonic?

DO NOT share your Secret Recovery Phrase with anyone! If someone has access to your secret phrase, they will have acc...

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What if I forgot my Phantom password?

If you have forgotten your Phantom password, you can reset it by re-importing your Secret Recovery Phrase and startin...

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What does the red and green dot mean?

The red and green dot in the top right of Phantom indicates whether your wallet is connected to the website you are c...

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Why doesn't my NFT show up?

If an NFT doesn't show up properly in Phantom, then there is a good chance it isn't following the Solana NFT standard...

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