FAQ

The most frequently asked questions

I sent ETH to Phantom using an unsupported network Promoted article

If you accidentally sent funds to an EVM address on a network not supported by Phantom (e.g., Base, BSC, ARB, OP, Ava...

  • Updated

Camera Mint Troubleshooting & FAQs Promoted article

Phantom has launched Camera Mint, a fun and easy way to mint NFTs right in your wallet.  If you experience any issues...

  • Updated

How to Contact Support Promoted article

Phantom support will never send you a direct message, ask for your seed phrase, or ask you to verify your wallet with...

  • Updated

Is Phantom available on mobile, iOS, or Android? Promoted article

Phantom is available on both iOS and Android devices. Beware of scammers uploading fake apps onto App Stores. Using a...

  • Updated

How do I get my dapp searchable in Phantom?

If you would like to have your dApp be searchable within Phantom, please fill out this google form and we will get yo...

  • Updated

What are frozen tokens on Solana?

Frozen tokens refer to tokens that have been locked or restricted from being transferred or traded. This restriction ...

  • Updated

How to connect your Phantom wallet to Tapswap

Tapswap Bot: A Play-to-Earn Game on Telegram Tapswap bot is a play-to-earn Telegram bot where players earn rewards by...

  • Updated

Explore: What are Featured Collections (NFTs)?

In both the browser extensions (all) and Android app of the Phantom wallet, you can view the current list of featured...

  • Updated

Explore: How to navigate and use the Collections tab

In the browser extension version of the Phantom wallet, you can view top and trending NFT collections by visiting Pha...

  • Updated

Explore: How to navigate and use the Token tab

In both the browser extension and mobile apps of the Phantom wallet, you can view the current top tokens by visiting ...

  • Updated

Explore: What are Featured Tokens?

In both the browser extension and mobile apps of the Phantom wallet, you can view the current list of featured tokens...

  • Updated

Explore: What are Top/Trending Apps/Sites?

In both the browser extension and mobile apps of the Phantom wallet, you can view the current list of top and trendin...

  • Updated

Explore: What are Featured Apps / Sites?

In both the browser extension and mobile apps of the Phantom wallet, you can view the current list of featured apps (...

  • Updated

How do I add a token?

The option to add a token with the contract address is not an option in Phantom. However, you can still receive token...

  • Updated

What is slippage and how to adjust it?

What is slippage? Slippage happens when there isn't enough liquidity in the market to complete an order at the desire...

  • Updated

Migrating to a New Secret Recovery Phrase / Wallet

Migrating your funds to a new wallet with a new Secret Recovery Phrase (SRP) is an essential step for maintaining opt...

  • Updated

Troubleshooting Unreceived Tokens sent from an Exchange or Another wallet

Solana Transactions: Solana transactions usually process instantly, and you will receive a transaction ID. If you did...

  • Updated

Cross-Chain Swapper

Bridge in-wallet with Phantom With our Cross-Chain Swapper, you can easily convert or swap tokens between different n...

  • Updated

What is Sat Protection on the Bitcoin network?

Sat Protection on the Bitcoin network is the use of coin selection by your Phantom wallet to protect your Bitcoin NFT...

  • Updated

Why does my Bitcoin balance differ in Phantom vs other wallets?

Within Phantom, it's important to note that in your primary balance view, you’ll see the total BTC balance you hold i...

  • Updated

Bitcoin addresses supported by your Phantom wallet

Bitcoin addresses and your Phantom accounts When you create a new wallet in Phantom you'll initially start with a mul...

  • Updated

How to migrate Phantom to a new Phone?

Always keep a backup of your Seed Phrase and Private Key in a secure place. Frequently, when users get a new phone, t...

  • Updated

Revoking Token Allowances / Adjusting Smart Contract Access

On the Solana blockchain, scammers may attempt to trick users into approving malicious transactions that delegate ow...

  • Updated

How do I view only the Solana network?

Some users prefer not to see or use multiple networks, and instead see Phantom as a Solana wallet.  We've added the a...

  • Updated

Why is my secret phrase getting upgraded?

Phantom is like a digital safe where you store your valuable digital assets, like cryptocurrencies. The key to this s...

  • Updated

Why does Phantom require browser permissions?

When installing Phantom you might have noticed an alert requesting permission to "read and change all your data on al...

  • Updated

How to connect to Blur

Extension: Visit Blur from your browser. Click on Connect Wallet and chose MetaMask.  This will open up a pop-up to c...

  • Updated

Phantom is interfering with my other wallet extensions

If Phantom is interfering with your use of other browser wallets to connect with dapps, you can change your default w...

  • Updated

How to change the default explorer

In Phantom you are able to change the explorer used when viewing your transactions. Select the hamburger icon on the...

  • Updated

What derivation paths does Phantom wallet support?

Seed Phrase Accounts When you use your secret recovery phrase also known as your "seed phrase" in the Phantom extensi...

  • Updated