FAQ

The most frequently asked questions

Recovering Tokens from Unsupported Networks Promoted article

We acknowledge the challenges users face when sending tokens on an EVM network, given the multitude of ne...

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Camera Mint Troubleshooting & FAQs Promoted article

Phantom has launched Camera Mint, a fun and easy way to mint NFTs right in your wallet.  If you experience any issues...

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Why don't I have the option to Buy or Swap tokens in Phantom? Promoted article

At Phantom, we adhere to regional compliance standards. As a result, certain features like our fiat-onramp and swappe...

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How to Contact Support Promoted article

Phantom support will never send you a direct message, ask for your seed phrase, or ask you to verify your wallet with...

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Is Phantom available on mobile, iOS, or Android? Promoted article

Phantom is available on Android and iOS devices. Beware of scammers, using a fake Phantom mobile app will result in y...

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Troubleshooting Unreceived Tokens sent to or from an Exchange

It's worth noting that although centralized exchanges offer instant transactions, the verification process for withdr...

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Cross-Chain Swapper

Bridge in-wallet with Phantom With our new Cross-Chain Swapper, you can bridge tokens across Solana, Ethereum, and Po...

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What is Sat Protection on the Bitcoin network?

Sat Protection on the Bitcoin network is the use of coin selection by your Phantom wallet to protect your Bitcoin NFT...

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Why don’t I see all of my Bitcoin in Phantom?

If you are using the same Bitcoin Ordinals wallet (same 12 or 24 Secret Recovery Phrase) you have in other software w...

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Additional Support Help

Extension Full Screen - Currently, the Phantom wallet does not support a full-screen view. It is designed to operate...

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Bitcoin addresses supported by your Phantom wallet

Bitcoin addresses and your Phantom accounts When you create a new wallet in Phantom you'll get a multi-chain Account ...

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How to migrate Phantom to a new Phone?

Always keep a backup of your Seed Phrase and Private Key in a secure place. Frequently, when users get a new phone, t...

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Revoking token allowances or smart contracts access to your funds

On Solana blockchain sometimes scammers ask users to approve malicious transactions to delegate ownership of the ATAs...

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How do I view only the Solana network?

Some users prefer not to see or use multiple networks, and instead see Phantom as a Solana wallet.  We've added the a...

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Why is my secret phrase getting upgraded?

Phantom is like a digital safe where you store your valuable digital assets, like cryptocurrencies. The key to this s...

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Why won't my SOL balance zero out when I click MAX?

You may have noticed that when you send the max amount of SOL to another account or perform a max swap of SOL, you ar...

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Why does Phantom require browser permissions?

When installing Phantom you might have noticed an alert requesting permission to "read and change all your data on al...

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How to connect to Blur

Extension: Visit Blur from your browser. Click on Connect Wallet and chose MetaMask.  This will open up a pop-up to c...

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Phantom is interfering with my other wallet extensions

If Phantom is affecting your ability to use other browser wallets to connect with dapps, you can change your default ...

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How to change the default explorer

In Phantom you are able to change the explorer used when viewing your transactions. Select the hamburger icon on the...

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What derivation paths does Phantom wallet support?

  Seed Phrase Accounts When you use your seed phrase (SRP) in the Phantom extension and mobile apps, Phantom discover...

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Why is the network fee so high?

There are a few reasons why you may be experiencing high network fees: Spike in network activity Your trying to exec...

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What is a Secret Recovery Phrase?

A Secret Recovery Phrase (also known as a seed phrase or mnemonic) is a series of words generated by your cryptocurre...

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How to use Phantom on Firefox's Private Browsing (incognito mode)

If you see a blank screen or you are having issues with Phantom extension on Firefox browser while using Private Brow...

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How to export your private key from another wallet

MetaMask Coinbase Wallet   MetaMask Open up MetaMask and click the three dots in the top right corner. Click on Accou...

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Why is my transaction still pending?

How Ethereum & Polygon (EVM) transactions are processed Processing transactions on the EVM blockchain in general oper...

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How do I speed up my transaction?

Phantom has implemented a new feature that allows auto-speed up of transactions should the network gas fee environmen...

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Why did my transaction fail?

You must always have SOL in your wallet to do any transactions. The recommended minimum amount to keep in your wallet...

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Troubleshooting steps for "Failed to get assets" error message

If you face the "Failed to get assets" error when opening the Phantom app you may need to check if you are connected ...

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Phantom Swapper FAQ

In-app swaps are now available for EVM chains! If you are facing an issue with the third-party DEX, we suggest you re...

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